Netflix Email Glitch, bad week for big players
OK, so this isn't exactly work related BUT seems like a bunch of the big players are experiencing technical difficulties these days.
First, Google's Gmail was down for 2 hours earlier this week (something to do with contacts impacting the abilitiy to login to email) and now Netflix has a shipping problems that they say is related to their email.
Here's the Netflix issue:
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Netflix Email Glitch Affects Shipments
08.14.08
Hoping to see your next DVD in the mailbox this afternoon? You might be waiting another day due to a technology issue that affected the company's system for sending DVD e-mail alerts.
"We received and were able to process incoming DVDs [Tuesday] morning but, due to a technology issue, we weren't able to send e-mails confirming DVD receipt and we won't ship any DVDs" on Tuesday, Andy Rendich, head of operations for Netflix, wrote in a Tuesday night blog post.
Rendich said that customers who were supposed to have a DVD shipped on Tuesday will receive a credit to their accounts, and Netflix will alert those affected via e-mail.
As of Wednesday morning, "some (but not all) of our distribution centers are back up and shipping DVDs," Rendich wrote in an updated blog post. "Our goal is to resume normal shipping from all of our facilities as soon as possible, but we are still experiencing technical issues with our shipping systems."
How much will that credit be worth?
"We haven't determined this level of detail yet," a Netflix spokesman said via e-mail. "Everyone who should have received a disc but didn't because of our issues will receive a credit, which we communicate to them via e-mail."
E-mail notifications have already started rolling in:
"IMPORTANT: Your DVD shipments might be delayed," the email begins.
"We're sorry to report that we've been experiencing issues with our shipping system, so some of you are not receiving DVDs in a timely manner and some of you have not received emails letting you know we got a DVD back from you.
Complete article from PCMag.com
First, Google's Gmail was down for 2 hours earlier this week (something to do with contacts impacting the abilitiy to login to email) and now Netflix has a shipping problems that they say is related to their email.
Here's the Netflix issue:
------------------------------------------
Netflix Email Glitch Affects Shipments
08.14.08
Hoping to see your next DVD in the mailbox this afternoon? You might be waiting another day due to a technology issue that affected the company's system for sending DVD e-mail alerts.
"We received and were able to process incoming DVDs [Tuesday] morning but, due to a technology issue, we weren't able to send e-mails confirming DVD receipt and we won't ship any DVDs" on Tuesday, Andy Rendich, head of operations for Netflix, wrote in a Tuesday night blog post.
Rendich said that customers who were supposed to have a DVD shipped on Tuesday will receive a credit to their accounts, and Netflix will alert those affected via e-mail.
As of Wednesday morning, "some (but not all) of our distribution centers are back up and shipping DVDs," Rendich wrote in an updated blog post. "Our goal is to resume normal shipping from all of our facilities as soon as possible, but we are still experiencing technical issues with our shipping systems."
How much will that credit be worth?
"We haven't determined this level of detail yet," a Netflix spokesman said via e-mail. "Everyone who should have received a disc but didn't because of our issues will receive a credit, which we communicate to them via e-mail."
E-mail notifications have already started rolling in:
"IMPORTANT: Your DVD shipments might be delayed," the email begins.
"We're sorry to report that we've been experiencing issues with our shipping system, so some of you are not receiving DVDs in a timely manner and some of you have not received emails letting you know we got a DVD back from you.
Complete article from PCMag.com